Q:What size am I / should I order?
A: Please order based on the size chart provided on the product pages of which you intend to order. You can also see our generic SIZE CHART.
Q: Do you ship worldwide?
A: Yes! We ship worldwide (with few exceptions). Prices are shown in Canadian dollars, currency exchange rates will apply to purchases. If you happen to be from the states, congratulations on having a strong dollar, and enjoy the savings of buying from a Canadian site!
Q: How long does shipping take?
A: Shipping is generally $12.00
However, we often offer a free shipping promotion on orders over $_____, just keep an eye out for notifications on our site and in your email.
We source our products globally, and some of our products ship straight from the source. Products ship from all over the world, so shipping times vary accordingly, and items may be shipped separately.
Most waist training products arrive in 2 to 4 weeks. Most leggings and matching sets arrive within 1-3 weeks.
Some products coming from locations in Asia, South East Asia, Japan, Korea, Europe, Central America, etc. may take up to 30 days including processing times. Please wait a full 40 days before opening a dispute. We will try our hardest to come up with a solution to keep your satisfaction.
Tracking numbers will be sent to you within a week (at very most) after ordering.
Free Standard Shipping Canadian orders will arrive via Canada Post or by FedEx. If your package is late, please remember to check your community mail box and / or parcel locker, as a lot of times they end up there for people who have these.
****Waisted Together is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and double check before checking out to make sure you provided all correct information. If you do happen to make a mistake, please email us within 1 hour and we will be able to fix it. :)
Q: Which payment methods do you accept?
A: We accept most credit cards, and Paypal. Our payment system is secure, and your information will not be shared or sold to any 3rd parties. You will be redirected to Shopify Payment Checkout from the cart page when you go to make a purchase. Shopify is our payment processor, and has amazing security built in.... we don't even see your credit card info!
Q: Where is my package now?
A: Our manufacturer ships directly to you, our customer, and they supply us with all tracking information. If you are wondering where your order is, please email email@example.com. Provide your name, and order number. You will have a response within 24 Hours. As our company continues to grow, we will offer more shipping options, and eventually ship to you directly from our office location.
Q: I received my waist trainer, now what?
A: Yay! We are so excited that you are officially part of our waist training team. We recommend starting off by wearing your waist trainer for 1 Hour your first day, 2 Hours for your second day, 3 Hours for your third day, and so on, until you work up to 6 Hours a day. After your first week, you can choose to remain at 6 hours a day, or increase up to 8 Hours. For best results, wear for 6-8 hours a day, and you will start seeing results within 30-days! If you are a seasoned waist trainer already, you can skip the first week "work in" period. You can also read more in our Waist Training 101 Guide.
Q: Can I work-out in my waist trainer?
A: Yes! In fact this will accelerate your results. Focus on light to moderate cardio, circuit training, and core workouts.
Q: Can I sleep in my waist trainer?
A: It is a little uncomfortable, and takes some getting used to, but yes!
Q: It is hard to breathe in my waist trainer, Is this normal?
A: The waist trainer will be tight fitting, and it may be a bit scary at first, however, if you are having difficulty breathing, please take the trainer off. If you are not trying the last set of hooks, please re adjust (loosen) and try again. If it is difficult to breathe, do not workout in your waist trainer.
Q: What are the benefits of waist trainers?
A: Our waist compression belts ( or waist trainers / cinchers) are great for many things! Weightloss and better fitting clothes are the main reasons people search for a waist trainer. New moms who have just had a baby find comfort from the compression, and the waist trainers are a great tool to help them get their pre baby shape back.
Other benefits include: lower and upper back support, improved posture, back pain reduction, sciatica pain relief, reduced appetite for those who never feel full, feeling full and satisfied faster, and of course improved self esteem.
Q: What is the difference between a waist cincher & waist trainer?
A: Over the past couple of years, these two terms have become synonymous. We use the two on our website interchangeably, so that people looking for the same product can find our website and products no matter which term they are using.
However, "corset training", which is where waist trainers stem from, is the use of highly restrictive, usually lace up corsets, like they used to do in medieval times. Some enthusiasts still engage in corset training, which we have determined to be risky and dangerous. More research is needed, and for that reason we do not recommend "corset training" using tightly laced corsets.
Q: How do I wash my waist trainer?
A: Please wash by hand or an extreme delicate wash, with mild soapy water. Do not put in dryer. Lay flat, or hang to dry.
Q: I am loving my waist trainer! How do I let your company & customers know?
A: We are extremely glad that you had a positive experience with us and our product! Please share your experience on your social media pages, and get the word out! You can also leave a product review on the product page. You can find us on social media, and post your before and after photos if you like! Our Instagram is @waisted_together . You can also email the owner (who will be thrilled to hear from you), and leave us a testimonial.
Q; My Waist Trainer is Not What I Ordered / My Order is Wrong.
A: A case like this would be rare and unusual, however mistakes do happen. We sincerely apologize for the inconvenience, and thank you for bringing this to our attention. Please email us at firstname.lastname@example.org with a photo of the color and size of your waist trainer, we will check our database for your order to compare. If you have received the wrong product, we will send you out the correct one free of charge, and you can keep the other, or give it to a friend who it may fit so that you can get waisted together!
Q: Do You Accept Returns?
A: Yes. You can return your unworn, unstained, undamaged waist trainer with tags still attached.
Once we have received the garment and it has been inspected to meet returnable criteria, you'll be refunded 85% of your payment amount. The other 15% will be kept for a restocking fee.
The refund will take 1-2 weeks to be entered into your account once the refund has been approved (This is on the Payment Processor's side, we can't make this go any faster). Return shipping is paid for by the customer.
Underwear & Butt Lifters are not returnable for obvious sanitary reasons, and are final sale, they will not be included in the refund.
****Waisted Together is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all correct information.
If you have a question that has not been answered here, please email it to: email@example.com